Privacy Policy

1. Overview

Personal Touch Carpet & Flooring (“Personal Touch,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through personaltouchcarpet.com, why we collect it, how we use it, and the choices available to you.

2. Information we collect

When you request an estimate or contact us, you may provide:

• Your name, phone number, and email address.
• Whether the property is residential or commercial.
• The flooring or cleaning service you are interested in.
• Your preferred contact method and details about your project.

Our website and hosting providers may also automatically receive basic technical information such as your IP address, browser type, device type, referring page, and the date and time of your visit.

3. How we use information

We use information to respond to inquiries, prepare or schedule estimates, communicate about requested services, operate and secure the website, troubleshoot problems, and comply with legal obligations. We do not sell your personal information.

4. How information is shared

We may share information with service providers that help us operate the website and deliver communications, including our website host and email-delivery provider. These providers process information on our behalf. We may also disclose information when required by law, to protect our rights or safety, or as part of a business transfer.

5. Estimate form and email delivery

Estimate requests are transmitted to our business email using a third-party email-delivery service and stored in our private internal lead tracker. We use the submission to respond to your request and manage follow-up. The website does not create a customer account or public profile for you. Copies may remain in our business email, service-provider systems, backups, or records for as long as reasonably needed for business and legal purposes.

6. Website analytics

We collect anonymous website events to understand overall visits, referring sources, pages viewed, phone or email link clicks, and estimate-form activity. A random session identifier is kept only in your browser session so related page views can be counted as one visit. Our traffic records do not store your name, email address, phone number, or IP address, and we do not use advertising trackers.

7. Data security and retention

We use reasonable administrative and technical safeguards intended to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. We retain information only as long as reasonably necessary for the purposes described in this policy, including customer service, recordkeeping, dispute resolution, and legal compliance.

8. Your choices

You may choose not to submit the online form and contact us by phone instead. You may also contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and recordkeeping requirements.

9. Children’s privacy

This website is intended for customers seeking flooring and cleaning services and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Third-party links

The website may link to third-party services such as Google Maps. Their privacy practices are governed by their own policies, not this policy.

11. Changes to this policy

We may update this policy periodically. The revised version will be posted on this page with a new “Last updated” date.

12. Contact us